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Sept 2020 Updates
Safe Travel Awards

We are happy to announce that East African countries, Tanzania, Kenya & Rwanda were awarded with the Safety Stamp for Travel and Tourism by World Travel and Tourism Council.

We at Coastal continue to follow our procedures with all the necessary safety precautions and protocols for the comfort and assurance of our passengers and crew.

Please wear a mask

In the interests of keeping us all safe, passengers are required to wear a mask at all times on all Coastal flights.

Don’t have a mask? No problem! Masks will be available for sale at the airport.

Adventures in The Serengeti

Some discoveries are too good not to share … from the plains of Tanzania’s Serengeti National Park, famous for the magnificent annual wildebeest migration, to the pristine white-sand beaches of Zanzibar famously known for its culture and heritage. From 11th September, Coastal will be flying you on those adventures daily, from the heart of the Bush to the Beach.

Check out our key network updates below (and on our website): –

Flying daily to Serengeti from 11th Sept.
We now have a daily flight available to/from Tarime to/from Serengeti with an estimated arrival and departure time of 09:30 and 09:45 respectively. **Terms & Conditions Apply**

PS: We have rolled out Resident Rates across our entire network for East African citizens and residents, including the National Parks of Serengeti, Selous, and Ruaha.

Please get in touch with our team at reservations@coastal.co.tz or +255 699 999 999 ext 200 for further assistance.

Fly Privately & Safely

The romance of the flying safari starts from the moment you get on the plane.
Experience that once-in-a-lifetime safari adventure privately, in your own space and at your own timings.

We’ll run through our usual health and sanitisation procedures and then once you are onboard, sit back and relax, knowing that it is only you and your guests onboard, whilst our pilots fly you directly to your destination at your own time.

Of course with Coastal Private Flights, all the queueing and airport hassle is almost all eliminated, so you are in the frame of mind to take in all the beauty that this striking part of the world has to offer.

Please feel free to contact us at aviation@coastal.co.tz or give us a call at
+255 785 500 004 to explore your private charter itinerary.

JULY 2020 UPDATE
Safety is our No.1 Priority!

Successfully arriving at your destination is a culmination of many behind the scenes procedures and company-wide efforts to make sure your flights are safe, reliable, comfortable and memorable. That is Coastal’s core value.

Safety, just like quality, can not be compromised and there are no shortcuts, just the deliberate plans and actions to ensure we are compliant.

We have uploaded a short YouTube clip on some of our Safety procedures, which you can view on the link below:-

Online Check-in

To keep you safe and save you time, we have introduced Online Check-In for all our passengers. When you visit our website and follow the simple instructions, you will be checked in for your flight in a matter of moments. Please note that it is mandatory for all passengers to print hard copies of their boarding pass for airport security and then scan it through the check-in desk before proceeding to the departure gate.

We hope you enjoy this initiative which will minimize contact with others, whilst making your journey that much more seamless.

Serengeti is waiting!

While the world was on halt, Mother Nature has been healing, including our Serengeti. Now that the airspace is being opened up and many countries are easing their lockdowns, the Serengeti is ready to welcome us all back.

We have put in place several safeguards to make sure our passengers are safe while flying with us.

Keeping that in mind, we are re-launching scheduled operations to Serengeti starting from Wednesday 15th July 2020.

Please visit the Schedule and Fares page to view the updated timetable.

Message from our MD; COVID-19 Update
Greetings to all,

First and foremost, our thoughts and prayers go out to all those that have been affected by this situation. We also extend our sincere and heartfelt gratitude to the selfless efforts and sacrifice made by our health workers and authorities to steer us through this.

 In the Aviation and Tourism industry, the challenges have been unprecedented. We realize that air travel will be the least of people’s thoughts, but for our part, we wanted to reassure you that the Safety and Security of our customers remain of topmost concern. Whilst closely monitoring the guidelines set by the Tanzanian authorities and WHO, we are increasing our own vigilance, including ramping up hygiene and cleanliness standards, of our facilities and aircraft.

 With regards to our Cancellation Policies, we want to reassure you that we will remain flexible on our commercial policies so that you can have the peace of mind when making any travel arrangements into the region.
SCHEDULED FLIGHTS
  •  In line with our current policy, for amendments and cancellations made up to 48 hours prior to departure, no penalty will be charged. Payments will be refunded in full on request (less any applicable administration fees) or held on account for use on a future booking.
  • For amendments or cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged.
  • Up to 48 hours prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. If there is a difference in fare (depending on seasonality), we will honor the fare at which the travel was first booked.
  • The above policy applies to Coastal operated flights ONLY. All flights booked through Coastal with other operators will be subject to the amendment and cancellation policies applied by them.
PRIVATE FLIGHTS
  • For amendments or cancellations made up to 14 days prior to departure, no penalty will be charged.
  • For amendments or cancellations made between 2 and 14 days prior to departure, 20% of the total cost of all flights for the booking will be charged (or the deposit charged at the time of the booking).
  • For amendments and cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged.
  • Up to 14 days prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. Postponements received between 2 and 14 days prior to departure, will attract a 20% penalty. If there is a difference in fare (depending on seasonality) we will honor the fare at which the travel was first booked.
  • The above policy applies to Coastal operated flights ONLY. Where flights have been sub chartered to other operators, the amendment and cancellation policy of the other operator will be applicable.
GENERAL
  • For guests who have booked with a travel agent, please inform your agent of your intent to amend or cancel your booking as soon as you are able.
  • For guests who booked directly online through www.coastal.co.tz, you are kindly advised to send cancellation/amendment requests to reservations@coastal.co.tz
  • Please be sure to receive a confirmation in writing from us for all amendments or cancellations. If we have not confirmed the amendment or cancellation within 24 hours, please resend your request until you receive confirmation that it has been received and actioned.

We thank you for your patience and understanding, as we deal with the large volume of contacts being experienced currently.

The policy above is applicable for bookings done before 16th March 2020 with travel dates up to 16th May 2020, subject to revision as necessary.

Thank you,

The Flying Safari Team!
Nairobi & Kigali Flights Suspended
Dear Partners,

We continue to chart our way through the global pandemic that we are all facing. The Kenyan and Rwandese governments have imposed travel restrictions, as many other countries are doing.

We are sorry to inform you that all our Kigali and Nairobi Coastal operated flights on  CQ231/2 and CQ271/2  will be suspended with immediate effect, until further notice.

Should you have any queries, please do not hesitate to contact our reservations team on  +255 699 999 999 ext 200 or drop us an email at reservations@coastal.co.tz

Thanks for your continued support and understanding.

Stay safe, everyone.

The Flying Safari team!

December Newsletter 19
Happy Holidays!

Partners and Dear Friends,

As another year nears to a close, it is always a privilege to be writing this newsletter.

We appreciate your feedback and cooperation received throughout the year. Thank you very much for all the support!

Looking back, we have had some amazing successes and without detracting any of the other efforts, let me capture a few that we are most proud of: –

  • We have now been flying 2-pilots MCC (multi-crew cooperation) on all of our flights for 12 months and have the processes in place to follow up on enforcing our standard.
  • Our eco-partnerships with Carbon Tanzania and Wild Aid are blossoming; obviously a long way to go, but comforting to know that we too have started our journey.
  • The effort and dedication of our Coastal One Team, as they continue to transform the business and themselves.

It is fulfilling to know that we will end the year on a high!

As I close off these introductory words, let me wish all of our partners, staff, friends and colleagues, a very Merry Christmas and a Happy & Prosperous New Year.

Rwanda, the Land of a Thousand Hills

Rwanda has seen some amazing lodges open up over the last year and the experience with the gorillas continues to be a “bucket list” item.

However, a quick reminder that we have commenced the surcharge on the routes connecting Kigali with the Serengeti directly. (The surcharge does not apply to those bookings made before 1st December 2019)

We are responding to your comments and feedback on the Kigali route.

With effect from 1st March 2020, we will be flying from Serengeti to Kigali, arriving lunchtime and returning back to Tanzania, an hour thereafter, to get you back before nightfall.
Hopefully, this should reduce overnighting in Kigali and allow your guests to spend more time in the gorilla mountains.

Please contact our Reservations Department on +255 699 999 999 extension 200 or drop us an email at reservations@coastal.co.tz for more information

Change of Terminal at Nairobi, Jomo Kenyatta International Airport:

We will now arrive at Terminal 1E but take off at 7 am from Nairobi from Terminal 1B

This is effective from 15th December.
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