Contact our Reservations team at reservations@coastal.co.tz for further assistance!
TAXES/FARE RULES
Airport Service Tax
The Tanzanian Government has mandated an airport service tax for all passengers embarking on a flight from a Government airstrip; that is most tarmac airstrips in Tanzania, except a few privately owned ones and bush airstrips in national parks and game reserves.
Safety Fee
The Tanzanian Civil Aviation Authority (TCAA) has also been authorized by the Government to collect a safety fee which goes to cover the costs of air traffic control and managing the airspace.
Taxes in Coastal tickets
The payable amount of taxes is calculated and added to the cost of the ticket automatically every time a ticket is issued. That means, should any amendment occur to a confirmed booking, the value of the taxes could change depending on factors beyond the control of Coastal.
Please note that taxes may also be subject to currency fluctuation.
Charged amounts
The applicable taxes currently sum up as follows:
Domestic flights
• USD 15 per person out of government airstrips
• USD 5 per person out of private and bush airstrips
International flights from Tanzania
• to Kigali (RW): USD 112 per person
• to Nairobi NBO (KE): USD 62 per person
International flights to Tanzania
• from Kigali (RW): USD 108 per person
• from Nairobi NBO (KE): USD 72 per person
Please note that private airstrips may charge additional passenger fees. This may vary in time beyond our control.
CANCELLATION POLICY
For flight amendment and cancellation, rules may vary from flight to flight according to the fare class, the season and the advance on the flight date. All cancellations need to be emailed to reservations@coastal.co.tz 24 hours prior to departure for Residents and 48 hrs prior to departure for Non Residents.
INDUCEMENT FLIGHTS
What are inducement flights?
Coastal operates a number of routes that are pioneer routes for which demand is not high enough to allow regular daily operation. These routes therefore require the incentive of a minimum number of passengers per booking to induce us to operate the flight. A list of these flights and their corresponding inducement seats can be viewed below.
| INDUCEMENT ROUTES | INDUCEMENT SEATS |
| Arusha – Kuro or vice versa | 2 |
| Seronera – Ruaha or vice versa | 2 |
| Dar / Znz – Songosongo or vice versa | 2 |
| Mwanza – Kigali – Mwanza | 2 |
| Serengeti – Nairobi or vice versa | 2 |
| Matambwe (Upper Selous) | 2 |
| Pangani | 2 |
| Mwiba (Serengeti) | 2 |
from
The refund policy of inducement: If we have 7 full paying passengers on that specific destination/route we shall allow a refund of the inducement seat. However, the following conditions have to be met: *Full paying passengers exclude staff and standby seats *The request for refund has to be made in writing to reservations@coastal.co.tz
Once refund is approved reimbursement will be arranged.
