1. DEFINITIONS

In this contract, the following terms shall have the meanings set out below:

“Ticket” means a passenger ticket and baggage check, or in the case of an electronic ticket, the itinerary/receipt of which these conditions form part.

“Carriage” is equivalent to “transportation” and includes all services provided by Coastal Air in connection with the passenger’s journey.

“Carrier” means Coastal Travels Ltd dba Coastal Air and any air carrier that carries or undertakes to carry the passenger or baggage hereunder.

“Electronic Ticket” or “e-Ticket” means the itinerary/receipt issued by or on behalf of the Carrier and, if applicable, a boarding document.

“Montreal Convention” means the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Montreal on 28 May 1999.

“Passenger” means any person, except crew members, carried or to be carried on an aircraft under a valid ticket.

“Baggage” means personal property of the passenger accompanying the passenger during the journey, including both checked and unchecked baggage.

“Contract of Carriage” means these Terms and Conditions, which are deemed to be the Conditions of Carriage between the Passenger and Carrier.

2. LIABILITY

The liability of Coastal Air in respect of the carriage of passengers is subject to the rules and limitations established by:

The Montreal Convention (where applicable)

Tanzania Civil Aviation Carriage by Air Regulations 2008

Coastal Air’s liability shall not exceed the limits prescribed by the above regulations except where it is proven that the damage resulted from an act or omission with the intent to cause damage.

3. CHECK-IN PROCEDURES

Check-in counters close at the following times prior to the scheduled departure time:

Major airports: 40 minutes prior to departure

Bush strips and remote airstrips: 20 minutes prior to departure

Passengers who fail to check in by the required time will not be accepted for travel and will forfeit their ticket. Such passengers will be recorded as a No-Show and will be liable for applicable No-Show fees. Coastal Air reserves the right to reallocate seats to standby passengers if ticketed passengers have not checked in within the required timeframe. All passengers must present a valid government-issued photo identity document at check-in. Coastal Air check-in staff reserve the right to deny boarding if identity cannot be verified to their satisfaction.

4. BAGGAGE

The total baggage allowance per passenger, including hand baggage, cameras, filming equipment, and any other personal items, is 15 kg per passenger.

The carriage of excess baggage is at the sole discretion of the Company after taking into consideration the aircraft being used and the number of passengers booked.

When excess baggage is carried, it will be charged at the prevailing rate.

5. FREIGHT

Freight is carried at the sole discretion of the Company.

In the event of freight being lost or damaged, Coastal Air’s liability is limited to a maximum of USD [AMOUNT] per kg. Coastal Air accepts no responsibility for cash, credit cards, jewellery, cameras, computers, or other valuables contained in checked baggage.

6. INFANT & CHILD POLICY

Infants under two years of age are carried free of charge, provided they do not occupy a seat. There is a limit of four infants per flight.

Children aged two to twelve years and under are carried at 80% of the applicable adult base fare.

Unaccompanied minors under the age of seven years are not permitted on Coastal Air flights.

Infants under the age of six weeks cannot be accepted for travel. Coastal Air may require a medical clearance letter for infants. Please contact reservations for requirements.

7. PETS

Carriage of live animals and pets is not permitted on any Coastal Air scheduled flight.

For private/charter flights, carriage of pets may be permitted subject to prior written approval from Coastal Air and compliance with applicable health, vaccination, and container requirements for private flights/charters. Contact reservations for details.

8. WEAPONS & FIREARMS

All firearms and weapons must be declared to the relevant authorities upon check-in. The declaration shall be made:

To the relevant Government Authorities at major airports; or

To the Pilot-in-Command when departing from bush airstrips or remote locations.

The carriage of firearms and other weapons is only permitted in accordance with applicable civil aviation security regulations. All firearms must be unloaded, securely packaged, and transported in an approved manner. Under no circumstances shall undeclared firearms or weapons be carried on board any Coastal Air aircraft.

The Pilot-in-Command reserves the right to refuse carriage of any firearm or weapon where declaration, documentation, or security conditions have not been satisfied.

9. SCHEDULE CHANGES

Coastal Air will use reasonable efforts to operate flights in accordance with published schedules. However, all flight times are estimates only and do not form part of the contract of carriage.

Coastal Air reserves the right, without prior notice, to delay, reschedule, cancel, divert, combine, or substitute any flight, aircraft, route, or carrier for operational, safety, security, regulatory, weather, technical, or other reasons.

Coastal Air shall not be liable for any loss, damage, or expense arising from such changes, except as required by applicable law.

10. FLIGHT DELAYS

In the event of a significant delay attributable to Coastal Air, the following assistance may be provided:

Refreshments and/or meals for delays exceeding two hours

Accommodation and meals for delays requiring an overnight stay, up to a maximum of USD 80.00 per checked-in passenger.

No assistance is payable in respect of delays arising from circumstances beyond Coastal Air’s reasonable control (including, but not limited to, weather, air traffic control, regulatory, safety, acts of God, or security incidents), except as required by applicable law.

11. TICKET CHANGES

A Change Fee will be levied for ticket changes and fare differences may apply upon change. All change requests must be submitted in writing to Coastal Air Reservations.

Changed more than 7 days before travel date: $25.00 Change Fee

Changed less than 7 days before travel date: $50.00 Change Fee

12. TICKET CANCELLATIONS

A Cancellation Fee will be levied for cancelled tickets:

Cancelled more than 28 days before travel date: 50% Cancellation Fee (100% for National Parks)

Cancelled less than 28 days before travel date, or No-Show: 100% Cancellation Fee

The value of the 50% remaining on a ticket cancelled more than 28 days before travel date will be processed as a credit note to the passenger’s account, to be applied to the cost of future travel and utilised within six months of the cancelled date of travel.

13. REFUNDS AND CREDITS

No refunds will be paid for ticket cancellations or No-Shows.

Promo Fares: Once issued, tickets are non-refundable and non-transferable.

Credits are not redeemable for cash and are subject to seat availability at the time of rebooking.

14. PRIVATE FLIGHTS

a. Empty Leg Flights

Empty leg sectors are not included or implied in the quoted charter service. The quotation is valid only for the routing specifically requested by the client. Any positioning or ferry flights remain the property and responsibility of Coastal Travel Ltd.

b. Private Flights Cancellation Policy

Cancellations made between 14 days and 48 hours prior to the scheduled departure will incur a 20% cancellation fee.

Cancellations made within 48 hours of the scheduled departure will incur a 100% cancellation fee.

Once the aircraft has departed from its base or commenced positioning for the charter, 100% of the charter fee shall be payable irrespective of whether the flight is completed.

c. Rates

All rates and quotations are subject to change without prior notice until a booking has been confirmed in writing.

d. Aircraft Availability

Aircraft availability is subject to confirmation. An aircraft will only be reserved upon receipt of a written booking confirmation and any required deposit or payment where applicable.

e. Third-Party Operators

Where the charter is operated by a third-party aircraft operator, the applicable cancellation policy and operational terms of that operator shall prevail.

f. Operational Requirements

All charter services remain subject to aircraft availability, operational requirements, weather conditions, airport restrictions, and regulatory approvals.

g. Baggage Allowance

Baggage allowance varies depending on the aircraft type, passenger load, and route, and will be confirmed at the time of booking.

As a general guideline, the allowance ranges between 15 kg and 30 kg per passenger.

Soft-sided luggage is strongly recommended to maximize available baggage space.

The stated baggage allowance includes all personal belongings carried by each passenger.

For Pilatus PC-12 flights carrying more than seven (7) passengers, each passenger is limited to one checked bag and one piece of hand baggage.

Hand baggage: One piece not exceeding 55 cm × 40 cm × 20 cm.

h. General

These Charter Terms & Conditions are supplementary to, and should be read in conjunction with, Coastal Travel Ltd.’s Conditions of Carriage.

15. TAXES & SURCHARGES

Coastal Air reserves the right to apply changes in government taxes and safety fees, as enforced or amended by the relevant Government authorities, to ticket prices and charter quotes. Such revisions may be applied to existing bookings where required by law.

16. SMOKING POLICY

All Coastal Air flights are strictly non-smoking. This prohibition applies to all tobacco products, electronic cigarettes, and vaping devices on board all Coastal Air aircraft.

17. PASSENGER CONDUCT & RIGHT TO DENY BOARDING

At Coastal Air, the safety, security, and comfort of our passengers and crew are our highest priorities. To ensure a safe environment for everyone, Coastal Air reserves the right to deny boarding or remove any passenger from a flight.

Circumstances that may result in denied boarding include, but are not limited to:

Safety & Security Compliance: Refusal to undergo mandatory security screenings, submit baggage for inspection, or comply with safety instructions.

Impairment: Presenting visible signs of intoxication or impairment due to alcohol, medication, or other substances that may compromise flight safety.

Medical Fitness to Fly: Exhibiting physical or medical conditions where the passenger appears unable to travel safely without extraordinary assistance, or failing to provide requested medical clearance.

Disruptive or Threatening Behaviour: Engaging in threatening, abusive, discriminatory, or aggressive language or behaviour toward crew members, airport staff, or fellow passengers.

Ticketing & Liability Policy: Passengers who are denied boarding or removed from a flight due to violations of this conduct policy are not eligible for a refund, complimentary rebooking, or compensation for incidental travel expenses (such as hotels or alternative transport). Coastal Air also reserves the right to restrict future travel for individuals involved in severe or repeated infractions.

18. OPERATIONAL DENIED BOARDING

Where a passenger is denied boarding solely for operational reasons attributable to Coastal Air, and the passenger has complied with all applicable check-in, documentation, and boarding requirements, Coastal Air shall, at the passenger’s option, provide either a full refund of the unused ticket or transportation on the next available Coastal Air flight to the booked destination, subject to seat availability.

19. DANGEROUS GOODS

Dangerous Goods and Restricted items cannot be carried on board.

20. AIRCRAFT OPERATIONS AND LOADING RESTRICTIONS

To ensure the safe and efficient conduct of its operations, Coastal Air reserves the right to verify passenger and baggage weights, allocate passengers and baggage between flights or aircraft, and, where necessary, require groups to travel on separate flights. Passengers shall comply with all reasonable instructions issued by Coastal Air in connection with operational, safety, or regulatory requirements.

21. WEBSITE ACCURACY

The use of services or content on the Coastal Air website is subject to availability and to price changes prior to booking confirmation. Coastal Air does not guarantee the accuracy of information on its website at all times.

22. CLAIMS & DISPUTES

All claims must be received by Coastal Air in writing within seven days of the occurrence giving rise to the claim.

23. CONNECTIONS WITH OTHER CARRIERS

Coastal Air does not accept responsibility for delayed or missed connections with other airlines or carriers. Passengers are advised to allow sufficient transit time when booking connecting flights with other carriers.

NO AGENT, EMPLOYEE, OR REPRESENTATIVE OF COASTAL AIR HAS AUTHORITY TO ALTER, MODIFY, OR WAIVE ANY OF THESE TERMS AND CONDITIONS